Thursday, November 12, 2009

Time Machine Reloaded - November 5th

Hi everyone,

let's go back the usual 7 days to re-experience the OOoCon 2009!

November 5th


From our point-of-view, it was "the day" of the conference. It was packed with User Experience related topics (conference program, page 2). Here are some highlights...

Ma Li from the IBM Lotus Symphony gave some nice talks, especially since he had used very entertaining and sometimes funny slide designs. Here, I can can only provide a picture shown the "default" design.

Basically, everyone talked about the same - how to better suit the needs of our users. Okay, we've also been reminded to avoid the impersonal term "user", so please exchange it with some person unrelated to OpenOffice.org but related to you. Then you better get the idea of what we are talking about.

Of course, Andreas talked about it, too. In his workshop "The role and the methods of user experience in product design" he took a more general approach why some products are more successful than others. Or let's say, what are the ingredients to develop a product which has the potential to be really successful.

After Andreas finished his workshop, there were about 10 people who attended our workshop "User Experience Done "Live" Based on Expertise and Usage Data". As far as I know, the attendees were volunteers and employees of Sun Microsystems and IBM. Since the workshop did take place in one of the usual presentation rooms, the equipment was somehow optimized for presentations instead of workshops. So we had to rely on the funny ODF note pads we brought with us - and the PLIO people, who were so unbelievable kind to provide a second data projector in the last minute. Thanks a lot for that!!! Unfortunately, there was somebody missing ... Mr. Internet Connection left the room right before and so we had only very rarely access to the Internet and the web sites we wanted to work with. What a pity, especially since some time we kept trying to get it working. However...

First, we presented our backup topics to let the attendees chose what to work on. Backup topics? Yes, because although we did some requests on mailing lists and in blogs, we didn't get any worked out proposal. Maybe our ideas were so bad that - at the end - the people in the workshop presented their own ones. So we got three excellent ideas to work on (described here). Due to the Internet connection problems, the attendees chose to work on "How to improve the quality of search results on the extension website?". Funnily, this idea had been brought in by Frank Mau (Sun Microsystems) who is also responsible for the User Feedback Data tooling. This data could have been used for questions dealing with the core product OpenOffice.org.


Frank explained the problem "offline" - if the user searches for extensions, the search results were sometimes sub-optimal which is related to the underlying search algorithm. Before starting to work on that topic, I gave a brief introduction of "user search strategies" and how this related to todays website features like: hierachical menus, tags and tag clouds, text search with synonyms. Concerning the search we worked out that a plain "text search" does not work well if a) there are far too many search results which might even be unrelated, and b) it doesn't work well if the user does not even know what term to search for (we tend to think technially, but most of our users are technically unbiased).

After some discussion it was raised that there were - literally - no resources to realize huge changes for the Extension Website. Keeping that in mind, we worked on some tiny but powerful proposals how to proceed (see here). If there would be a little bit more support, we also discussed how to re-arrange the elements on the website to provide access to the elements which were rather suited for the search (e.g. moving the tags a bit up). Finally, we had some intermediate result to further work on after the workshop.


Time was running - and still no internet connection - so we proposed to further inform about User Feedback Data and how to use it in the daily work. Agreement - and so Frank Loehmann gave a short presentation and I added a bit more "playing detective" with the source code browser OpenGrok to better understand the raw data. This could also be used for reference in the further analysis in the Project Renaissance.

Result: The workshop itself was quite interesting, especially for me :-) There has been positive feedback after the workshop, so most likely we will offer it again to further strenghten the cooperation in the community.

If you want to know more, here is the workshop wiki page, the videos / video streams and the presentation material.


And what is a day without a closing event? We enjoyed the party which has been organized by the NLC. Many thanks to the whole team!



That's it. You may now enjoy your very personal espresso - just go on. We'll see each other tomorrow!

Cheers,
Christoph

PS: Not to forget the reminder for the planet users, who want to see this posting well formed.

Time Machine Reloaded - November 4th

Hi TimeMachineFriends,

we already explored the November 2nd and the 3rd, now it is time for the first day of the conference ...

November 4th


The first "real" day of the conference started in an unbelievable room in the Palazzo del Capitano, which mixed both historical and technical elements. Here, we heard the welcome speak and the keynotes - especially the first one was very interesting to me.

If you are interested in any of the talks, the video streams can be found here. Unfortunately, they don't work well on my computer, so I cannot further comment on it...


However, you may notice that some of the folks (especially the people from the German community) have been quite busy during the talks. Maybe they already typed a live-transcript? ;-)

After the that, we moved on to hear Louis speaking about the state of the project in 2009. And - really great - he referred to Project Renaissance!



What a luck - Andreas and Frank gave a nice talk about the project right after. Unfortunately, the presentations files are not yet available, so you may prefer the video streams of the morning talks.



From my point of view, Andreas prepared a great presentation "to inform, to clarify, to motivate". Some people might have missed some examples, but from my point-of-view, the focus on the topic was quite right. Although the Q&A session afterwards showed, that we have to invest even more effort into communication.


For example, on person asked why we didn't work on "Macro Recorder" improvements so that everyone would be able to automate his tasks. To explain it a little bit further, Andreas talked about identifying and re-designing tasks which are important for the majority of users. For example (my example), inserting one or more pictures is a task which today requires many steps... Using the macro recorder would just mean to automate inefficient tasks which are still inefficient when used manually. And since selecting and positioning pictures still have to be done manually, that wouldn't change (or improve) that much. However, you might have a look at the videos for the Q&A.

Looking ... that reminds me that Bernhard from the Art team took the opportunity to present some of the logo ideas in one of the halls - the picture on the left. This hall did also accommodate the company booths.

After that day, we moved on to enjoy the dinner which - as usual - gave the opportunity to have nice chats with the others. For example, I would like to thank Frank Mau for his patience to explain of the OpenOffice.org tooling to me.

Besides the talks, I noticed some great wall decoration featuring some nice pieces of wisdom. You may notice that the following one seems closely related to usability and user experience in general.


That's it for today. Still, we didn't get any proposals for our workshop, so it seems quite necessary to finalize our own ones to be fully "backuped". We are really much looking for our workshop...

As usual, for the planet readers, you may better enjoy the "well formatted" posting on the OpenOffice.org User Experience blog.

Update update update: Andrea Pescetti of the Italian N-L provided a link to downloadable OGG video files of the talks. You find it here.

Tuesday, November 10, 2009

Time Machine Reloaded - November 3rd

As I said yesterday, let's push some buttons on the Time Machine to - again - go back 7 days. Let's re-experience some of the precious moments during the OOoCon...

November 3rd

I try to shorten this posting a bit - the day itself was quite nice, although you may miss some thrilling stuff. In the morning, we sat together in the lobby of our hotel to work on some mails and our presentations. You may notice that the time buffer for the presentations has been already close to zero...

After that, we continued our sightseeing tour - having excellent weather conditions. Thus, we had been able to enjoy the "Duomo di Orvieto" and the city's surrounding; but see for yourself.



To warm up for the conference, I did a short stop-over at the "NLC meeting". There, procedures and issues with regard to the translation had been discussed. Very interesting, especially since the look at the wider picture helps a lot ... important for UX topics which also heavily deal with texts and terms.

By the way, since many people believe that UX work is just the work on the (graphical user) interface, we went on to have a look beneath the surface :-) "Orvieto Underground" - a labyrinth of caves and tunnels...

Although some people might have wished that we would have stayed there forever, we were guided back to the surface. So we could join the first party were officials of the city welcomed us. Thus, thanks for the warm welcome, the cold beverages and the delicious goodies!

We finished our day in a bar... I'll skip the pictures - you know - low light conditions make it really difficult to work with the camera :-)

Tomorrow, I'll shed some light on the start of the conference and the status presentation covering Project Renaissance. Keep on reading!

Bye,
Christoph

PS: As usual, if you miss some formatting, please have a look at the original post on the OpenOffice.org User Experience Blog.

Monday, November 9, 2009

Seven Days Time Machine

Hi everybody,

some of you might have been at the OpenOffice.org Conference 2009 or already read some of the (few) blog comments. I'd hoped to provide similar insights like I did in my blog comments covering the OOoCon last year (first posting). Time for changing that!

But is a wrap-up sufficient? Surely not, since many little things happened which are worth mentioning... So what about a "Time Machine" to travel back 7 days? This would be a great chance to re-experience the great time we've had at the conference...

November 2nd

One of the best things being at the OOoCon is to meet other people who share the same ideas. Thus, I have been more than happy to meet André Schnabel right after my breakfast. Even better, he joined me to do some sightseing in Orvieto. There, Andreas Mantke was already awaiting us.

Our hotel was located outside the city, so we moved on until we - astonished - noticed that the center of the city was really sitting on a huge rock. See for yourself...

Once in the city, Andreas joined us and we started exploring. Of course, we wanted to see the famous "Duomo di Orvieto". It is somehow funny to go through tiny alleys and then - suddenly - a very huge building appears.

Don't worry, I'll post some more pictures when the weather improves. It was even a bit foggy that day...

Inside the building everyone will notice how well it is built and how good it was preserved over the centuries. Mmh, that seems similar to what we aim for with regard to ODF - being understandable even after a looong time. Moreover, being independent from the software which was used to create the documents.

Why this sudden change of subject? Because we noticed something noisy going on. So we went inside a building and found the people of the ODF|Plugfest celebrate their lunch break. Did you ever wondered how this looks like? Here are the action-packed photo ;-)



















The good thing is, that we've also met Oliver-Rainer Wittmann (on the right) who kindly supported us with a map and some leaflets covering touristic highlights. Thanks a lot!

I'll spare you the rest of the day ... except for the arrival of Jacqueline Rahemipour. After meeting her at the train station, we did one of the best things you can do in Orvieto - getting an excellent meal. You may have noticed the praises by Louis :-)

The choice was easy, since we had already promised to visit a pizzeria proposed by Stefan Weigel. Why? He had to cancel his trip right before the conference, which is still such a pity... we've missed him. However, a picture to prove that we've been there. You will easily recognize this to be a real "Italian" pizza...


Since we prove to be a real community, Jacqueline was so kind to share some pieces - hunger, anybody? The blurry picture is definitely caused by my shaking hands awaiting to eat ;-)


Okay, this was my first full day in Orvieto. Stay tuned for the next day - working, more sightseeing and - of course - the first party. What else should we do?

Time Machine "off" and back to now
: I would like to take the opportunity to express my deepest thanks to anybody who was involved in making the OOoCon 2009 such a great success.

Read you tomorrow,
Christoph

PS: I know that the OpenOffice.org Planet sometimes has its own ideas how my blog postings should look like. It might be better to have a look at the original post on the OpenOffice.org User Experience Blog.

Sunday, October 25, 2009

cappuccinOOo and more

The OpenOffice.org conference will start in a few days. It's high time to prepare for the stay - e.g. by consuming Italian style food and delicious coffee specialties. Today, I've added the second entry in my little series of "OOo logo interpretations": Two cappuccino and one espresso, per favore! :-)


Do you think I'm idling at the moment? If yes, then please consider to keep us running by submitting ideas to our workshop...


Up till now, nobody officially responded to our annoucement earlier this week. Maybe the reason is that we are question and issue free with regard to usability - which would be really great. But I really see the necessity for support when working with our software, trying extensions, reading websites, noticing user requests etc. Please, take that opportunity by either contacting us directly, or adding your ideas and questions to the wiki page.

I'm waiting for your input. Most presumably, I'll be awake for some more hours - I really had to consume the drinks mentioned above ;-)

We'll see us at the OpenOffice.org conference. I'm really much looking forward...

Christoph

Wednesday, October 21, 2009

Commercial Break - Workshop "User Experience Done Live!"


Hi everyone,

the User Experience Team currently prepares a workshop - which requires your participation to make it a "real" workshop :-)

Are you a developer in the context of OpenOffice.org? Great! Will you be attending the OpenOffice.org Conference 2009 in Orvieto, Italy? Even better!

You and everyone interested in User Experience (UX) design are invited to participate in this UX workshop.

Bring your questions which have impact on usability to be worked on "live" - supported by the members of the User Experience team. Together we will identify potential issues and develop promising interaction designs to even better satisfy your users' needs.

Something for you? Please read on in the OpenOffice.org Wiki.


We'll be glad if you join!

Christoph

Saturday, September 26, 2009

Questions, Answers and an Interview


Question: What's happening in Project Renaissance at the moment?

Answer: The team answers frequently asked questions!

After our first prototyping phase, a lot of questions have been raised concerning the goals of Project Renaissance and its current state. After spending an incredible amount of time to address these comments individually, we now know about the commonly asked questions on mailing lists, in personal mails or in blog comments.

These questions have been collected and discussed with all the people involved in Project Renaissance, so you may consider these answers to be somehow official. You can find them on our fully revised FAQ page (link below).

But, plain text is missing a personal touch... So I'm very happy to announce that the FAQ page also features a video with Florian Effenberger (OpenOffice.org Marketing Co-Lead) who interviews Andreas Bartel (Project Renaissance). Enjoy it!


So check out the Project Renaissance Frequently Asked Questions in the OpenOffice.org Wiki!

And please: If somebody has answers with regard to Project Renaissance, please guide him to our FAQ page or just drop a message at the ux-ui mailing list (ui@ux.openoffice.org)! Thanks!

And now? The next few days we will publish more information about the current state of User Feedback data. Stay tuned ... and have a nice day!

Christoph